Global Pacific: Transformative Enhancement of Human Rights Due Diligence Processes in Supply Chain Management

Global Pacific, a pioneer of direct fresh produce supply into the UK, Irish and European markets, recognised the importance of aligning its supply chain sourcing practices with the highest standard of ethical and responsible business conduct. In an era where corporate responsibility has become an integral part of business strategy, Global Pacific sought to improve its commitment to human rights by enhancing its existing due diligence processes.

Challenges Faced:
By building transparent and collaborative relations with suppliers, Global Pacific’s existing human rights due diligence process already had a good foundation, but it was heavily reliant on 3rd party social audits and lacked an integrated strategy to effectively monitor and assess human rights issues in its supplier base. In global fresh produce supply chains, workers are particularly vulnerable to human rights violations and Global Pacific needed a partner who is familiar with the realities fresh produce workers face and how to improve working conditions sustainably without burdening suppliers situated in the Global South. The company also realised that the best way to utilise internal resources was to engage industry experts such as Partner Africa to implement more integrated HRDD processes. It was a key requirement that any enhancements to current and new processes to its systems had to be designed efficiently and operated with minimal labour and resources.

The Partner Africa Approach:
Recognising the need for an integrated and innovative solution, our team collaborated closely with Global Pacific to devise a working solution. While Partner Africa realises the value of social audits, this project required a ‘beyond audit approach’ that would avoid burdening suppliers with additional auditing costs or time needed to complete lengthy questionnaires.

The key components of Partner Africa’s approach to enhance Global Pacific’s HRDD systems included:

1. Developing a Responsible Sourcing Policy

  • We developed a comprehensive responsible sourcing policy emphasising transparency, collaboration, monitoring and responsible disengagement.
  • It establishes clear guidelines on fair and dignified working conditions, setting the benchmark for supplier compliance.


2. Unique Self-Assessment Questionnaire (SAQ)

  • We designed a bespoke web-based self-assessment questionnaire tailored to Global Pacific’s supply chain and industry that automatically creates a risk scoring that can easily be integrated into Global Pacific’s existing supplier risk assessment.
  • The SAQ avoided duplication of existing SAQs (SEDEX, SIZA, etc.) by asking targeted questions that measure potential risk, rather than compliance.
  • Realising the number of SAQs suppliers are required to complete, the SAQ has an easy interface and only takes a few minutes to complete.


3. Internal Human Rights On-Site Assessment

  • We developed a risk-focused on-site assessment methodology to identify human rights risks along a human rights risk matrix that prioritises worker perspectives.
  • It minimises time spent on documentation review and instead amplifies worker voices to identify potential risks and areas for improvement.
  • Includes a collaborative action plan, encouraging ownership on the part of suppliers.
  • Encourages collaboration between Global Pacific and suppliers to ensure the successful implementation of corrective measures.


4. Internal Process Flow

  • We developed an internal process flow to streamline the handling of internal on-site assessments.
  • The process flow includes detailed responsibilities for the pre and post-assessment phases, ensuring a seamless and efficient execution of this HRDD process.

5. Internal Capacity Building

  • Delivered training on the United Nations Guiding Principles (UNGPs) and its human rights due diligence framework, and the Global Pacific enhanced HRDD strategy with Global Pacific sourcing and commercial managers across various regions in the world to ensure effective implementation across all departments.

“Collaborating with Partner Africa has been instrumental in revolutionising our human rights and due diligence processes. Their comprehensive and up-to-date knowledge surrounding all topics of human rights, particularly within the Global South and vulnerable supply chains, served as a great platform from which we could begin building comprehensive monitoring and evaluation processes. By fully understanding Global Pacific, our ways of working, our values and ethical vision, they were able to contextualize robust and proven Human Rights processes to a bespoke solution based on our requirements. We continue to work with Partner Africa to further strengthen our commitment to eliminating risk to human rights in our supply chains.”

Results achieved:

Enhanced Human Rights Risk Differentiation and Identification: The refined risk assessment system now effectively distinguishes between high, medium, and low-rated suppliers and allows Global Pacific to improve its risk identification system.
Improved Supplier Compliance: The responsible sourcing policy has become a guiding document, ensuring that all suppliers align with fair and dignified working conditions and clearly understand Global Pacific’s sourcing expectations and human rights commitments.
Amplified Worker Voices: The human rights on-site assessment empowers workers, providing a platform for their concerns and contributing to a more ethical and sustainable supply chain.
Positive Brand Impact: Global Pacific’s commitment to responsible sourcing and human rights due diligence has the potential to bolster its reputation, attracting socially conscious trade partners and clients.
Our collaboration with Global Pacific in enhancing its human rights due diligence processes stands as a testament to the transformative power of innovative, risk-focused solutions. Special thanks to Harvey Sansome and his team at Global Pacific for allowing us to be part of their responsible business journey!

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